Cuddles Return/ Exchange Policy

At Cuddles, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.

Following are the details of the return policy that is applicable for all the items sold on Cuddles:

• All the products can be retuned with is 7 days from the date of receiving.
• Products are on sale is not eligible for return.
• Please return your purchase in its original packaging and condition, with all the parts and freebies for a refund. Please make sure that the product(s) are properly packed when you are returning it.
• Return charges AED 15 will be applicable if purchase is return Via cuddles Courier Partner or customer need to return the purchase by their own means at Cuddles Registered Address.
• Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Cuddles shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
• If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have To be returned, as they have been purchased as part of a group Offer.
• Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.

Refunds

• Refund will be initiated once the return is complete.
• Please note that the Shipping charges are non-refundable.

In order to get the cash refund back to your bank account, please follow below steps:

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. Cuddles will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.